20250025 - Maintenance contract for scanners in Mo i Rana

Description du marché

Service and maintenance is procured through, among other things, permanent half yearly service of the scanners (including, among other things, improvements to problems stated in the service log, as well as disassembly and dry cleaning in order to ensure optimal operation), telephone and email user support, maintenance when the need occurs outside the fixed service times (including repairs, error recovery and troubleshooting), as well as maintenance of software in the form of offering and making available licence renewals, software upgrades and software corrections for the Contracting Authority when these become available. The maintenance also involves replacing parts in the scanners if it is necessary to correct errors. The extent of the maintenance (except a fixed half yearly service) will vary with the actual need and is therefore difficult to estimate. Attention is also defined that the Norwegian Tax Administration currently has a contract for maintenance and support for the software licences stated in Annex 3 until the relevant licences expire. Software maintenance is therefore expected to be delivered above this agreement first from the software licences expiry date. Furthermore, it is expected that renewing the licences will only be relevant when the current licences expire. The objective of the agreement is to ensure stable operation of the Contracting Authority's scanners in Mo i Rana. See the requirement specifications in annex 1 to the general contract text (SSA-V) for further details on the procurement.

Pouvoir adjudicateur