81317395-Global travel management services

Description du marché

With this tender GIZ initiates the changeover to global and unified travel agency services for its internal structure in Germany and its field structure for the first time. GIZ is looking for a global travel management agency that provides travel agency services for Germany and for as many of the 100 worldwide GIZ-locations as possible. The aim is to offer travelers an optimal and efficient service through convenient tools and services. Therefore, GIZ has made a strategic decision in favor of the SAP system. In Germany, SAP Concur Travel and SAP Expense will be already in use by the start of the new contract. In the GIZ-field structure (with up to 100 countries) SAP Travel should be implemented at the same time as the roll-out of the new travel agency in the respective countries. In addition, offline bookings will continue to be required for complex trips. The service catalog of the travel management agency should include the following services, which can be called up according to country-specific requirements: - Advising GIZ employees on business travel based on economic and sustainability aspects, - Preparation of offers and issuing of flight and train tickets, hotel bookings and, in exceptional cases rental car bookings, in accordance with travel requests, - providing evaluations, in particular on GIZ's travel volume and CO2 emissions, - possibly handling group bookings for international delegation trips, including rail/air tickets, hotels, conference rooms and bus transfers via TMC in Germany, and - in certain cases, the application for visas. GIZ aims to have a maximum contract duration of 8 years. The expected term of the contract will be 4 years with the possibility of two two-year contract extensions (4+2+2). The services shall initially go-live in Germany after an implementation phase on July 1, 2026 and then gradually be rolled out worldwide.

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