Contract notice
Informatique & services IT
🇪🇺 TED
Case Management System and Online Customer Web Portal
🌍 Irlande
Fermé
Publication
17/10/2024
Date limite
2024-11-27
Valeur estimée
EUR
Donneur d'ordre
—
Codes CPV
Description du marché
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Valeur estimée
3.0M EUR
Procédure
Appel d'offres ouvert
Nature du contrat
Services
Pouvoir adjudicateur
🏛
Financial Services and Pensions Ombudsman_548, Dublin
📋
Organisme de droit public
Comment répondre
Gratuit · Sans carte bancaire
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