Delivery of on-site support for Drammen municipality ́s final users.

Description du marché

On December 20, 2024, Drammen municipality terminated the agreement with Sopra Steria AS for the operation of the municipality's clients, networks and Azure installation, due to different interpretations of the agreement's payment model. This means that the municipality will take back the operative operational assignments 20 March 2025. The latter means that the municipality must re-establish a full service desk service within the ICT area for the users from the same time. The municipality has a number of very critical services to the population such as emergency doctor surgery, health services otherwise, school, and water and sewage. It is important that these and other critical service areas get the assistance that is necessary in such a transition period. Drammen municipality intends to enter into a contract with Onitio Norway AS for assistance with the outdoor services for the municipality's ICT users, including also for the school sector. This is to assist the municipality for a period until the procurement strategy for this service and any new competition(s) on the operation of the municipality's clients and ICT infrastructure have been implemented. In the development of the service-desk services, Onitio Norway AS and their personnel have an important role, as they as sub-suppliers of former operations supplier Sopra Steria since 30 April 2024 have assisted with their out-service deliveries. The service involves assistance to Drammen municipality ́s users on their equipment, be it PCs, mobile units, additional equipment etc. The assistance has been in the form of resources who have worked out seeing great competence about Drammen municipality, i.e. how to use equipment and where one is located and what this means for the services. It is the municipality ́s understanding that a change of supplier for the out-service in the situation in which the municipality is located will give a large risk for significantly poorer service quality during a longer transition period. Consequently, it is not possible to hold a competition for technical reasons, cf. the Public Procurement Regulations § 13-4, first section, letter b no. 2. It would not have given a real competition to provide services with the time perspective that is available here, both as regards rapid start-up, the knowledge required to provide the outdoor service and the length of any assistance period. There are, thus, no other reasonable alternatives than to use previous suppliers to ensure a stable and good outdoor service in this transition period. The agreement with Onitio Norway AS involves the hire of 2 resources having a maximum duration of 13 months if the options must be utilised.

Pouvoir adjudicateur