Open tender contest for a maintenance contract for Qualiware software.

Description du marché

DFØ procured the Qualiware software in 2012 that is used for making, maintaining, and making DFØ ́s process documentation available. All functionality in the software must be maintained, and DFØ therefore needs assistance on services connected to the maintenance of the Qualiware software. This includes, among other things, user support, error recovery, software updating, as well as adaptations to DFØ ́s systems. The maintenance service shall ensure that the software is always up-to-date and accessible to the users, as well as functioning as intended. Tenderers shall be responsible for the software being updated and correcting errors and vulnerabilities in the software. Tenderers must also assist DFØ with technical questions related to the use and development of the system and its content. In addition, this agreement shall ensure that DFØ has access to a user support and support apparatus that can handle registration, notification, follow-up and correction of errors in the system. The maintenance agreement shall apply to both the production environment and the test environment.

Pouvoir adjudicateur