Procurement of maintenance and servicing services for the municipality ́s telephony systems.

Description du marché

Drammen municipality has a telephony system with a local centre in the municipality ́s computer centre. The telephony system consists of Avaya Aura telephone exchange and Trio telephony support system. The central is connected to IPT (ip trunk) with the operator Telia.The municipality ́s policy states that all locations for stand-by considerations shall have a minimum of one telephone in the landline telephone network, although many entities as far as possible switch to mobile telephony. The municipality has terminated the current service contract with Sopra Steria, starting 20 March 2025. This agreement included the operation of all of the municipality's clients, networks, local computer rooms, and the customer's virtual computer room at Microsoft Azure, also included a telephony service delivery. A decision has been made that the maintenance and service services for telephony shall be outsourced for a separate Maintenance Contract (SSA-V) with the valid duration terms thereof, c.f. point 2.3. In spring 2025 the municipality intends to re-procure all or parts of the service spectrum that were covered by the contract with Sopra Steria. The procurement of telephony services must be seen as a part of this work, and the chosen tenderer must deal with the daily follow-up of the work under the contract during 2025/2026, it may be transferred from the Municipality to one of the municipality's service providers who will be responsible for following up parts of the service spectrum.

Pouvoir adjudicateur