Professional system for municipal engineering services - administration of household sanitation and sludge.

Description du marché

The current system, ISY ProActive (ISY PA) from Norconsult, has been decided to be discontinued by the supplier. A replacement is urgent as the existing contract expires 31.12.2025. BIR AS currently administers ISY PA for SUM and the contract with BIR cannot be extended. Sunnfjord Miljøverk IKS (SUM) therefore intends to enter into a contract with Norkart AS for the procurement of a trade system for municipal engineering services - administration of household sanitation and sludge. The system shall be a complete system for managing and administering the subscription and dunk register for municipal household sanitation. Amongst other things, the system must fulfil the following requirements: Collect data on properties and owners from the land register and, based on this, be able to establish a register for administering a sanitation scheme with associated containers, route connection and emptying frequency. Have a field tool that shows all bins that shall be emptied, as well as give an option for a renovator to register deviations with pictures and to provide notification to subscribers per SMS in the event of deviations. Must be possible for administrative employees to define deviation categories that shall give notification. Alternatively the API vs. GTC. Have a system for integration/data exchange with Norva24 so that the contracting authority has an overview of emptying sludge tanks with the accompanying deviation messages, info etc. field tools for use when collecting and exposed bins. Must be able to specify the placement of bins in the field and be able to identify containers/owners when reading RFID chips. Alternative API/integration with GTC. Route administration with map view where one can place and organise bins administratively from PCs without being in the field. Fee exports per subscriber to Visma Global and Visma Business Next. Able to import charges via file import. Have a "my site" system that can be integrated into the SUMs homepage where subscribers can administer their subscriptions themselves. Subscribers must be able to see which containers they have, order in/out containers, as well as make different customer enquiries. Subscribers must also be able to get an overview of their own RFID emptyings in the system.Have an API that can be used by SUM's sanitation app so that subscribers, among other things, can find their emptying dates based on address. Have an automated process in which charges are automatically changed and work lists for collecting/setting out containers are automatically created based on the subscriber ́s choice in the "my page" system. Transfer relevant historical data in ProActive so that SUM does not depend on looking up the old system to find information necessary in future case processing or performing the service. SUM will first perform pure conversions from ProActive to Komtek and first start using synchronisation/API after the other functionality has been established. The customer centre during ordinary working hours is included in the contract with a free support and customer centre portal for documentation and guidance. The assignment includes converting current data from Pro Aktiv to Komtek and follow-up until the system functions and the first invoicing is done. The contract is for the provision of ongoing services over the internet ("as a service" deliveries), including installation, configuration, adaptation and/or integrations. The value of the contract is NOK 2,775,000 over a 3 year period, including installation, project management, conversion from ProActive to Komtek as well as assistance on initial invoicing. The contract can be extended with a mutual agreement for 1 year at a time. The functioning system in Komtek must be in operation by 01.12.2025.

Pouvoir adjudicateur