Technical support for operational equipment

Description du marché

Lot 3 - In-Field technical support, maintenance, and training services of Vehicular Systems (Mobile Surveillance Systems (MSS) and Vehicles for Migration Management (VMM)) and training services. The Lot 3 In-Field Contractor shall cover all Frontex vehicular technical equipment up to Level 2 In-Field support, repairs, and maintenance services. The Lot 3 In-Field Contractors shall be able to fulfil in live field technical support and Maintenance based on the service Package that Frontex has selected (Gold, Silver, Bronze). The Lot 3 In-Field Contractor under the coordination of Lot 1 Contractor shall ensure that the periodicity of the maintenance activities with physical presence of Contractor’s staff at each deployment location that Frontex stores or operates equipment of the respective Lot. Frontex recognizes the following distinct management stages of activities for Lot 2-3 In-Field Contractor(s), under the respective future contracts: 1. Implementation (one time) a. Contribution to Preparation b. Contribution to Design and compliance c. Solution implementation Stages i. Stage 1- Initial Equipment’s Functionality Analysis/Survey ii. Stage 2- Survey report, Corrective/Preventive Maintenance and Training Services iii. Stage 3- ILS Implementation 2. Annual Service Provisions: a. In-Field support and maintenance (preventive and corrective) services for technical and supporting equipment b. In-Field Specialised Training 3.Upon Request: a. Auxiliary Services: i. Studies ii. Additional Services 4.Phase-out

Pouvoir adjudicateur