Contract notice
Informatique & services IT
🇪🇺 TED
TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
🌍 Irlande
Publication
06/11/2024
Date limite
—
Valeur estimée
EUR
Donneur d'ordre
—
Description du marché
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Valeur estimée
100.0M EUR
Procédure
Procédure négociée avec publication
Nature du contrat
Services
Type
Accord-cadre
Lieu d'exécution
IE061
Pouvoir adjudicateur
🏛
Electricity Supply Board ( ESB ), Dublin
📋
Organisme de droit public
Comment répondre
Gratuit · Sans carte bancaire
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