User support for waste declarations

Description du marché

The procurement shall cover the need for long-term cooperation on user support. The main areas are: -User support: Receive and follow-up enquiries from the users of the Avfallsdeklarering.no. -Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. -Contribution to product development. Cooperation with/in the Norwegian Environment Agency ́s product team on improvement of the technical system, documentation and systems for automated user support/self-help in order to reduce the users ́needs for assistance. -Annual report on the use of the Declaration System. -Other assistance related to the Declaration System if needed.

Pouvoir adjudicateur